Where do I read the shipping details?
Our shipping policy page covers the carriers we use, shipping costs and delivery times, including international and domestic options. Open it before you place an order so you know what to expect at checkout.
Frequently Asked Questions
Quick answers about shipping, returns and refunds, order tracking and the NAB products in our store. If your question is not covered here, send it to our team.
Shipping
Returns & Refunds
NAB Products
Common Questions
Short answers to the questions we are asked most often about placing an order with Everything Nab.
What is your return and refund process?
The return policy page sets out the eligibility criteria for returning products and the steps involved in requesting a refund if you are not satisfied with your purchase.
How do I check where my order is?
Use the order tracking page and enter your Order ID to see the current status of your shipment. You can also sign in to your customer account to review your orders.
Which products are available?
The shop is organised into collections so you can browse by category:
- Accessories, including Melt Band and Skin Guard
- Lace Stickum Collection — adhesive in Small, Large and Big sizes, plus a Pen
- Nab Tint Mousse Collection — in Tawny, Pumpkin, Chestnut and Caramel
- Nablacemask Collection — NAB Lace Mask in Small and Big
- Stylist On The Go Collection — stylist kits and sets
How do I use the products?
Our tutorials section holds simple, step-by-step how-to videos for the NAB range, including demonstrations comparing the different shades of the Lace Tint Mousses.
Which payment options do you accept?
Secure payment options are available at checkout, and our contact page lists the full set of secure payment methods along with ways to reach us directly.
How do I get in touch?
Send us a message through the contact page, or reach us on social media — we publish updates on Facebook and Instagram for the NAB brand.
Policy Summary
A quick reference table pointing you to the full details for each area of the store.
| Topic | Where to find it | Good to know |
|---|---|---|
| Shipping | Shipping Policy page | Covers shipping carriers, costs and delivery times, with domestic and international options. |
| Returns & refunds | Return Policy page | Lists return eligibility criteria and the refund processing steps. |
| Order status | Order Tracking page | Enter your Order ID to view the current status of your shipment. |
| Product range | Shop | Lace Masks, Lace Tint Mousses, Lace Stickum adhesives, Stylist On The Go sets and accessories. |
| How-to guidance | Tutorials | Step-by-step videos, including shade comparisons for the Lace Tint Mousses. |
Still need help?
Send us your question through our contact page and we will get back to you. You can also follow NAB on Facebook and Instagram for product news, or browse the shop while you wait.